Refund & Cancellation Policy – Doctodigital
At Doctodigital, we strive to deliver high-quality digital marketing, automation, and technology services. Please read our Refund & Cancellation Policy carefully before making any payment.
No Refund Policy
Doctodigital does not provide refunds if the customer changes their mind after purchase or incorrectly evaluates the service requirements.
Customers are strongly advised to discuss, review, and understand the services before placing an order.
Once the payment is successfully completed and/or services are initiated, no refund will be provided under any circumstances.
Payments made towards services are non-refundable after service activation or delivery.
Duplicate Payment
If a customer accidentally makes a payment twice for the same service, one of the duplicate payments will be refunded after verification.
Refund Eligibility
Refunds will be considered only in the following cases:
Duplicate or excess payment made by mistake.
Refund requests for eligible paid orders (subject to internal review and approval).
Refund Request Process
To request a refund (if eligible):
Email us at support@doctodigital.com within 7 days of placing the order.
Clearly mention the reason for the refund.
Attach a copy of the invoice or payment receipt.
Refunds (if approved) will be processed on a pro-rated basis, after deducting applicable charges.
Non-Refundable Services
No refund will be provided for the following services, including but not limited to:
WhatsApp API services
Bulk WhatsApp or SMS credits (Promotional / Transactional)
Domain registration
Hosting services
Ad spend or third-party tool charges
Any service already delivered or activated
Service Delays
Doctodigital will not be responsible for delays or non-delivery caused by third-party platforms, telecom operators, or external service providers.
In such cases, no refund shall be applicable.
Processing Charges
Approved refunds will be processed after deducting up to 30% processing and administrative charges from the refundable amount.
Refund Timeline
Eligible refunds will be credited to the original mode of payment (credit card, debit card, UPI, net banking, etc.).
Refund processing may take 30 to 45 working days from the date of approval.